Privacy policy
Company Name: ADNia Conseils inc.
Effective Date: September 4, 2023
Last Updated: April 1st, 2025
At ADNia, protecting your personal information is a top priority. This privacy policy explains how we collect, use, disclose, and safeguard your personal information when you use our services or visit our website.
How We Collect Your Personal Information
We collect your personal information through the following means:
- Online forms (e.g., contact requests, job applications, newsletter sign-ups, etc.)
- Emails sent to our team
- Cookies on our website
- Phone calls with our team
In certain cases, service providers or partners may collect this information on our behalf. These parties are required to adhere to strict confidentiality obligations.
What Information We Collect and Why
Types of information collected:
- Identification details: name, first name, email address, phone number
- Digital information: IP address, device and software types, pages visited, links clicked
Purposes of collection:
- To process requests and deliver our services
- To respond to questions or complaints
- To enhance your customer experience
- For recruitment purposes
You may refuse the collection of certain information; however, this may limit your access to some features.
Consent and Refusal
Your consent is required before we collect, use, or disclose your personal information for any purpose not previously identified. By submitting forms or communicating with our team, you consent to the collection and use of your information as described. You may withdraw your consent at any time by contacting our Privacy Officer. Please note that this may affect our ability to offer you some services.
Use of Automated Decision-Making, Profiling, or Biometrics
ADNia does not use any technologies involving automated decision-making, profiling, or biometric identification.
Retention and Destruction of Personal Information
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, and to comply with applicable laws. After this period, the information is securely deleted or anonymized.
Who Has Access to Your Information
Only select individuals within the company have access to your personal information, including:
- Executive team
- Administration and marketing team
- Technology service providers
In some cases, information may be shared with third parties to fulfill the purposes outlined above. In all cases, we ensure that your information is handled securely and confidentially.
How We Protect Your Information
We have implemented security measures to protect your personal data, including:
- Secured premises with restricted access
- Firewalls, passwords, and IT monitoring tools
- An internal policy on personal data protection
Confidentiality Incidents
In the event of a confidentiality incident (e.g., unauthorized access, loss, or disclosure), ADNia applies a formal response plan. If the incident poses a risk of serious harm, we will notify the Commission d’accès à l’information (CAI) and any affected individuals in accordance with legal requirements.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Request the correction or update of your personal information
- File a complaint following the procedure outlined in our privacy governance policy
To exercise your rights or ask a question:
Privacy Officer
Clémence Brouillette
RenseignementsPersonnels@adniaconseils.ca
Policy Update
This policy may be updated to reflect changes in our practices or legal requirements. The date of the latest update will always appear at the top of the document.